We
believe
that
to
achieve
excellent
levels
of
customer
service
we
need
to
be
flexible
and
adaptable
to
your
individual
requirements.
We
try
to
adopt
this
approach
with
every
aspect
of
our
service
throughout your stay with us.
Arrival
and
departure
times
-
Where
possible
we
are
flexible
with
regards
to
your
arrival
and
departure
times
at
the
chalet
to
allow
you
to
book
the
best-value
flights.
However
in
general
the
chalet
is
available
from
16.00
on
your
arrival
day
and
will
need
to
be
vacated
by
10.00
on
your
day
of
departure.
We
can
store
your
baggage
if
required.
Your
arrival
-
we
will
be
there
to
meet
you
on
your
arrival
and
to
ensure
that
you
have
all
the
information
you
need
to
enjoy
your
stay.
We
provide
an
information
folder
in
each
chalet
with
details
of
all
the
activities
you
may
wish
to
undertake
during
your
stay.
It
also
has ideas for restaurants and day trips whilst you are with us.
Welcome
pack
-
we
provide
a
welcome
pack
with
some
basic
provisions
to
get
you
started
including
bread,
butter,
jam,
milk,
tea,
coffe and of course une bouteille de vin!
During
your
stay
-
we
may
need
to
pop
by
during
your
stay
to
ensure
that
the
hot
tub
is
kept
sparkling
clean,
to
water
plants/cut
the grass and generally ensure you have a fabulous holiday!
Concierge
service
-
We
recommend
booking
restaurants
in
the
evening
during
peak
weeks
as
the
best
ones
book
up
fast…we
are
happy
to
make
recommendations
and
book
restaurants
for
you
in
advance of your arrival.
We
can
arrange
taxis
into
Morzine
or
other
location
in
the
area
for
you
as
an
optional
extra
-
please
ask
us
for
details
of
costs.
We
can
also
arrange
a
babysitter
for
you
as
an
optional
extra
should
this
be
required during your stay.
Facilities
-
Both
of
our
chalets
have
free
wi-fi,
UK
freeview
TV,
a
selection
of
board
games,
books
and
dvds
to
ensure you don’t get bored during your time with us.
In-room
facilities
-
We
provide
large
bath
towels
and
hand
towels,
dressing
gowns
and
slippers
to
make
your
stay
as
comfortable
as
possible.
All
rooms
have
a
hairdryer
and
complimentary
toiletries
in
the
bathrooms.
In
addition,
all
rooms
can
operate
as
either
twins
or
doubles
-
please
let
us
know
when
booking
which
you
will
require.
Outdoor
hot-tubs
-
Both
Chalet
des
Glacons
and
Slate
Valley
Lodge
boast
outdoor
hot-tubs
with
spectacular
mountain
views.
Hot-tubs
are
available
as
a
pre-dinner
activity
and
are
a
fab
way
of
relaxing
those
aching
muscles after a challenging day of activities.
Chalet
cleaning
-
in
addition
to
a
full
changeover
with
each
booking,
we
also
offer
a
mid-stay
bedding
and
towel
change for guests staying for 14 nights.
Chalet Service
